The Qwell Service

Qwell is a unique proactive and ethical online Employee Assistance Programme which:

• plays a role in promoting positive messages and preventing problems from occurring
• is able to intervene early and provide advice and support when problems do arise

Importantly, Qwell is also set up to link into other telephone or face-to-face sources of employee care and support which may exist within or outside of the employer's organisation.

Qwell provides:

• Short-term online counselling
• Information, tips and recommendations for employees on all matters related to emotional and psychological wellbeing via the Emotional Wellbeing Advice section of the website and regular all-staff email bulletins - the Advice section contains articles, videos and audio downloads produced by the Qwell counselling team.
• A resources section on the website which is a practical guide for line managers on managing and supporting employees with emotional and mental health problems

Qwell also offers:

• An online staff survey tool which enables senior managers to establish employee satisfaction levels - a survey conducted at the start of the implementation of Qwell can serve as the baseline to measure ROI
• A stress policy tool which contains a template based on good practice which enables senior managers to develop, tailor and publish the company's procedures in this area
• The facility to publicise the service to employees, in online and offline ways

We are defined by outcomes rather than the services we consist of, which is why we provide clients with robust management information in terms of:

• counselling service utilisation and anonymised client outcomes
• website usage
• general feedback on identified trends within the organisation
• staff survey results

Purchasers of the Qwell services will typically ask for a focus on one area of interest, namely presenteeism associated with mental health issues. However, Qwell will play a significant role in delivering improvements in other areas too including:

• workplace stress
• sickness absence related mental health
• improving workplace relations
• work-life balance issues

Check the FAQs section for detailed answers to other questions about the service.

As with all good EAPs, Qwell is a flexible, protocol-driven programme with a strong ethical dimension. Call us now on 0845 330 7090 to find out more