Powys Children and Young people's Partnership has commissioned Xenzone to provide an online counselling service for 11 to 25 year olds for the past two years.
As a provider we have found them responsive, flexible, principled and ethical which makes the task of commissioning very easy and with out some of the tensions that can exist between commissioner and provider. They are also very knowledgeable about their area of specialism i.e. mental health and the needs of young people including their means of communication.
They are open to suggestions and ideas for development and have responded very quickly to implementing changes when required. Because of the unique nature of their business it has been hard to define the value for money element in an open market but what we have been able to do is work hard on measuring the outcomes for children and young people, and this is beginning to emerge with very positive results.
Feedback from schools and other client groups has been positive in respect of the service, and the data we receive is invaluable for our needs assessment process and helps us target work both thematically and geographically.
Their quarterly reports arrive promptly and always include the data that has been requested.Our only disappointment is that they do not provide more services for us because if the standard was as good as Kooth then I am sure we would snap them up.