About us

Meet the team

“Our core purpose is to make it easy and safe for everybody to have access to the best emotional and mental health services.”

Founded in 2001, Xenzone are leading pioneers of online counselling in the UK, having won a number of prestigious awards. We have worked with 20 + commissioners and more than 30,000 young people so far.
Our team is made up of a unique combination of expert mental health therapists, counsellors, skilled managers and IT specialists. Together they deliver and continuously develop our online e-therapy services.
Directors
Elaine Bousfield
Elaine Bousfield and her partner Steve, co-founded Xenzone. Elaine leads a team of therapists and counsellors in providing and managing cutting edge online mental health counselling.
Elaine is an experienced counsellor and manager, having spent 15 years in the field prior to Xenzone. She spent six years as a counsellor working with sexually abused young people (42nd Street), two years as a Mental Health Community Worker, four years at Manchester Rape Crisis and three years as a Community Worker. Elaine represents Xenzone at conferences, workshops and think tanks on mental health issues.
Steve Donohoe
Steve Donohoe co-founded Xenzone with Elaine Bousfield in 2001. His brief is to ensure that the ideas and aspirations of the managers and staff are turned into real projects that deliver genuine and measurable benefits to all of Xenzone's customers. Steve has extensive corporate board level management experience and has held senior roles with a large number of corporations, most notably General Electric from 1997 to 2005. "We are passionate about what we are doing and our long-term aim is to become the company best known for removing the barriers to achieving emotional and mental health," says Steve.
Technology Specialists
Technology specialists
Our philosophy at Xenzone is that if we are going to deliver services online then we should be experts in the technical delivery as well as the therapeutic side of the business. That’s why we employ dedicated full-time IT staff and work with a specialist user experience (ux) design and usability testing agency (www.keepitusable.com) who ensure our software has high usability which is measured by it’s effectiveness, efficiency and user satisfaction.
  • Feedback from counsellors and clients is used to quickly improve our services and develop new ones.
  • Years of experience in the field means we have learned what works best and can help potential clients to better understand the options available to them.
  • Feedback and reporting mechanisms are being constantly developed to show best practice and ensure clients have up-to-date and meaningful results.
Counsellors
Our team of counsellors and therapists come from a variety of multi-disciplinary backgrounds and are all professionally qualified, accredited*, managed and clinically supervised to deliver the highest quality mental health online counselling. The counsellors meet often and have regular training, online and face to face contact with their peers and managers.
*We take accreditation and training very seriously. Some of our counsellors are preparing for accreditation whilst others have achieved this status.
Awards
Xenzone Awards